24-hour live human support
Use the customer support entry in the product for live help with top-ups and technical issues. Human support is available 24 hours a day. You can also email the address below; live support availability is not a promise of an immediate email reply.
Account and technical help
Email [email protected]. Include your account reference if available, the page you were using, your device and browser, and a short description of the problem. Do not send your password or verification codes.
Payments and VIP
For a purchase or coin-deduction question, include your order reference, purchase date and the issue you want reviewed. Do not send your full card number or card security code. Usage details are available on the matching page. VIP includes 719 coins, 5 matches and 10 messages for one month. It ends automatically, with no automatic renewal and no manual cancellation required. To continue VIP, subscribe again.
Safety concerns and review requests
Open the woman’s profile and use the report control to report behaviour that breaks the platform’s rules. You can also contact the support address above. Describe the behaviour, the relevant profile or account reference, and when it happened. If you are asking about an account restriction, include any notice you received and explain what you would like reviewed.
Do not continue a conversation to collect evidence if it makes you uncomfortable. End the conversation and use available blocking controls. For immediate danger, contact local emergency services.
Privacy enquiries
Send questions about your account information to the same support address. Describe the request without attaching identity documents or sensitive information unless a secure process has been explained to you. Read the Privacy Policy for the service’s data terms.